El comportamiento ciudadano organizacional: una alternativa para la retención de los millennials en el trabajo.
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Objetivo: identificar la relación entre el comportamiento de ciudadanía organizacional como una estrategia de satisfacción y retención entre la generación de trabajadores del milenio a través de la técnica de ecuaciones estructurales.
Diseño Metodológico: es un estudio cuantitativo a través de cuestionarios en una población de 385 millennials de la región Laja-Bajío. Primeramente, se realizó la validación del cuestionario a través del análisis factorial exploratorio y posteriormente se validó el modelo presentado a través de ecuaciones estructurales. En ambos análisis los resultados fueron satisfactorios de acuerdo a los criterios estadísticos aceptados.
Resultados: se demostró que existe una relación entre el comportamiento de ciudadanía organizacional individual y el colectivo, del comportamiento de ciudadanía organizacional colectivo con la satisfacción y por último de la satisfacción con la retención de los trabajadores millennials. La relación entre el comportamiento cívico organizacional individual y la satisfacción no fue probada.
Limitaciones de la investigación: el estudio únicamente se limita al estudio de la relación entre el CCO y la satisfacción y la retención del personal millennial. Es necesario ampliar el estudio a otras variables como la justicia organizacional, rasgos personales, productividad percibida, etc. Además, es necesario ampliarlo a otras regiones del territorio mexicano.
Hallazgos: el comportamiento de ciudadanía organizacional contribuye a la explicación del fenómeno de la retención de los millennials en el trabajo. Este hallazgo refuerza la literatura internacional sobre la contribución de este comportamiento de los trabajadores y sus repercusiones en el trabajo.
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