Optimizing queue wait times
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Abstract
The article shows two ways of measuring waiting times at service facilities where queues form. The first method measures waiting times based on supply, demand, and number of operations. The second method measures waiting time based on entry and departure rates.
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Córdoba Rodríguez, Óscar, de la Lama Zubirán, M. A., del Castillo Mussot, M., & de la Lama García, A. (2011). Optimizing queue wait times. Ciencias, 99(099). Retrieved from https://www.revistas.unam.mx/index.php/cns/article/view/22896